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The Fuel Company is a Cape Cod heating-oil and HVAC business whose website lists Barnstable, Falmouth, Mashpee and Sandwich as its service area. A 2026 customer who saw smoke coming through the chimney said a service tech named Mike showed up in 30 minutes, followed 10 minutes later by a rep named Joe. That customer said Mike found the part that sparks to start the boiler caked with soot, spent almost 20 minutes cleaning it, and the boiler worked again. The same customer said Mike then took apart what the customer guessed was the exhaust pipe, cleaned it outside and did a full service cleaning the customer had not yet scheduled. The company's site describes home-comfort services including heating-oil delivery, HVAC heating and cooling, plumbing, water filtration and propane delivery, and says it has offered home services since 1978. On Google it holds 4.8 stars from 181 ratings, and its BBB grade is A+. Its Massachusetts plumber license, number 3754-PL-C, in The Fuel Company's name, is expired on the state registry. A 2025 customer said the company called to say an oil delivery was quite a bit larger than normal and volunteered to swing by the house to check that everything was ok. A 2021 customer whose oil tank gauge read empty, with no hot water, said the company was there within an hour to fill and prime the empty tank, and that an additional technician came within another hour to service the water heater. A 2026 customer said Edgar got their oil furnace going again, showed up promptly and explained his findings clearly. A 2023 customer described an installation to convert from oil to gas and said customer service, sales staff, the service department and the installers were courteous and knowledgeable about each step. A 2022 customer described a major repair of the boiler, hot water heater and associated pipes, plus a whole-house water filter and water intrusion alarms. A 2021 customer wrote that the company had installed a ductless A/C, repaired the boiler, run gas lines, done various plumbing work and installed a new dishwasher, and that Octavio, the customer's plumber, had done the majority of the work in the house. A 2025 customer wrote that a mini-split service quoted at $159 to $250 was billed at $380, with no details of the work on the bill, that the person who handles billing said that was the price and offered to deduct $25, and that the customer never gave permission for a stored credit card to be charged; that customer called it "a dishonest business" before an update saying the company e-mailed to honor the quoted price range. A 2025 customer said the technician gave no information when asked how the annual furnace maintenance went, that the furnace was still louder, and that the missing oil odor made the customer wonder whether it was cleaned at all. A 2024 customer said the company was too busy to help with an air conditioning problem and was not taking on new customers. A 2021 customer with an emergency, living 400 feet from the office, said the earliest the company could help was in 2 months.
Prompt and friendly service as always
Today I noticed smoke (in June)coming thru my chimney this morning whilst working in my yard. I went to the basement and smelled something was off. I immediately shut off the boiler and waited for an appropriate time to call my landlord for further guidance on how to proceed. He proceeded to give me the green light to immediately call the fuel company and ask for service,being on the yearly maintenance plan. Every individual I spoke with thru out the day was compassionate and made me feel confident. In January 2026 I had scheduled a cleaning that unfortunately came with bad news. Our boiler is OLD ! Kinda old old. Cleaning was put off and the suggestion of a new boiler was suggested. Obviously a 12,000 to 16,000 was not on the bingo card that day or this current economic climate. Back to today. A service tech named Mike showed up in 30 minutes followed by another rep named Joe 10 minutes later, who apparently has been with the company for over 40 years, right!? Mike spent a moment assessing the situation. He's young, quiet but thoughtful. This is were it gets difficult because I don't know boilers or parts ect. He says he wants to inspect something after a moment, mind you, all he did was turn on the furnace. After 20 sec there's light smoke coming from somewhere, again, im not a boiler tech. He shuts it off and suggests looking at a specific part. I leave him be, because even I don't like someone looking over my shoulder and I'm just a landscaper, lol. He nailed it immediately. Apparently the part that sparks to start the boiler was covered in soot. I mean caked with soot. I was apprehensive after that, I honestly thought this was going down hill quick. He went to his truck with the part while Joe examined the boiler. Joe was extremely pleasant and made me feel at ease. He seemed like the older statesman so to speak lol, so I made it a point to not get in his way and let him do what he's put on this planet to do. Not much was said to me after that except for a warm gesture that gave me sense of confidence, he spoke with Mike in private and then left. After a good while, Mike showed me the part he cleaned and it looked shiny and new. Again,I started to feel a little comfortable with the situation. He must have spent almost 20 minutes cleaning to the point where it looked brand new, mind you, he was getting a bit dirty, Fingers crossed, I started feeling really confident. Going from smoke and oder to a young man smiling and heading to my bulkhead was the best feeling. Long story short, it worked! His assessment was spot on. He went thru a series of test in the basement, out the basement. Looking at the smoke coming thru the chimney, listening to the sound of the furnace, diligently working with a calm demeanor. Now here comes the kicker. I had yet to schedule my yearly cleaning because of my work and time restraints. It just isn't convenient for me to take time off this time of year. Low and behold he starts to dismantle the, I guess the exhaust pipe on top and proceeded to clean it out side and than does a full service cleaning unbeknownst to me! I was floored! I am besides myself. What began as a very uncomfortable/worrisome experience and doubt turned into, I can't put into words. To the front house on the phone, thank you for easing my fears. Thank you Joe for making me feel confident under the circumstances. To Mike, I wish you nothing but great things and a long and successful career. You are talented beyond your years. I've been with this company for well over a decade and two homes. You've been nothing but empathetic and calming thru trying times. Even the billing dept has been kind thru trying times. I have nothing but admiration and respect for all of you, and continue to look forward to your incredible service. Sincerely, Timothy Simpson 🙏
Edgar did a great job getting our oil furnace going again. He showed up promptly and explained his findings clearly.
I’m a new customer. My heat went out Christmas Day, I called and the answering service had a tech in touch with me within a half hour, he was onsite in less than 2 hours. He got me up and running through the weekend until they could send out a tech who specializing with gas burners. He diagnosed the problem within minutes. My systems has never runs so well. Can’t say enough positive things about the entire team. Thank you!
The fuel company has been our delivery and service company for decades! Jordan our techs does our annual service and is always prompt, polite and efficient! Keep up the great work Fuel Company!
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Service area
3 changes recorded — last scanned Sep 30, 2026.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from The Fuel Company. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$5,000 – $11,400
Typical HVAC project around $8,200
Languages
Languages
Transparent diagnostics5.0
Broad plumbing and HVAC range5.0
Repeat, years-long customers5.0
Water heater and boiler installs5.0
Two AC technicians out within a few hours5.0
Same-day furnace repair5.0
State-verified plumbing licence 1294-PL-C3.4
