Thibodeau Appliance Repair Co

Thibodeau Appliance Repair is a two-brother family business in Lowell that fixes what is already in your kitchen and laundry room rather than selling you a new one. The company says it has been family-owned since 1996, that it is now in its second generation, and that it covers Dracut, Lowell, Tewksbury, Billerica, Methuen, Wilmington, Westford, Tyngsboro and North Reading in Massachusetts plus Pelham and Salem in New Hampshire. The pattern in what customers describe is diagnosis-first and parts-ready. A 2025 customer with a washing machine says the technician asked enough questions about the broken dial on the phone that he arrived with the part already in the van. A 2025 oven call was diagnosed and fixed in five minutes because the part was on board. A 2026 customer had a 21-year-old oven repaired; another had a 25-year-old oven fixed for just the service fee. A 2023 reviewer's dryer stopped heating and the crew replaced the heating element the following morning, then came back in October 2025 for a broken washer seal. Speed and punctuality come up in almost every account: same-day or next-day attendance, arrival exactly at the promised time, and in one case a Thursday call answered with a Monday appointment that was kept. Technicians are named repeatedly — Joe and Jacques — which is what you would expect of a two-person family shop rather than a dispatch roster. Price is the other recurring theme. Reviewers describe the pricing as reasonable, manageable and fair, and several frame the value as repair-versus-replace: one says outright that repairing is a lot cheaper than buying a new appliance. A commenter in r/LowellMA answering a refrigerator-repair question in 2024 said they did not know whether Thibodeau does refrigerators but that they are very good — worth noting, because the company's own site lists refrigerator and freezer work as "limited". Practical limits to check before you call: the published hours are Monday to Friday, 8am to 5pm, closed weekends, so this is not an after-hours service; and refrigeration is the one category the company itself flags as restricted. Ask which brands they carry parts for — the site lists Kenmore, Whirlpool, KitchenAid, JennAir, Amana, Frigidaire, Maytag, LG, Electrolux, GE, Hotpoint and Samsung.