Thibodeau Appliance Repair Co

Thibodeau Appliance Repair is a two-brother, second-generation shop in Lowell — the company says their father started it nearly 30 years ago, and the site puts it plainly: family-owned since 1996. Ask around Middlesex or Essex County for a washer, dryer, dishwasher, range, microwave, disposal or refrigerator repair, and this is a name that keeps coming up: 39 Google ratings, every one five stars. What stands out across 17 written reviews spanning 2022 through this year is how specific and repeatable the praise is. Reviewers name the two techs — Joe and Jacques — and describe the same pattern each time: same-day or next-day appointments, arriving on time, diagnosing the problem fast (one customer says the tech found and fixed an oven issue in five minutes because he'd already guessed the part and brought it along), and charging a flat, reasonable service fee rather than padding the bill. One reviewer described Jacques walking her through a 21-year-old oven repair and explaining how ovens work generally; another had a 25-year-old oven fixed "quickly with just the reasonable service fee." Several customers say they've called back over 10 or even 20 years running, which lines up with the company's own claim of three decades in business. Recent activity backs up that this isn't an old reputation coasting — four reviews in the last six months, all five stars, describing the same fast turnaround: a dishwasher fixed on the same visit, a washing machine sorted after a diagnostic code walked in with the part already on hand. A 2024 Reddit thread in r/LowellMA points people to them for refrigerator work with a simple "they are very good," though the poster wasn't sure refrigerators were even in scope — worth asking, since the company's own site lists only "limited" refrigeration repair alongside its washer, dryer, dishwasher, range and microwave work. There's nothing negative in the record to weigh against any of this — no complaints about scheduling, pricing, or workmanship turn up across three-plus years of reviews. The main thing worth confirming before booking is scope: their stated service area covers a wide swath of towns north and west of Lowell, and while washers, dryers, dishwashers and ovens are clearly their bread and butter, refrigerator work sounds like the exception rather than the rule.