Cape Appliance Repairs

Can’t recommend. Had to get a dishwasher pump replacement and the guy wouldn’t even remove the dishwasher as he said “it was glued in”. Told him I would do it and to come back same day. I ended up removing the dishwasher in 5 minutes and ended up replacing the pump myself as they wouldn’t come back to do the job for another 5 days. My work was better in the end.

The response time and follow-up were outstanding and the ability to diagnose the problem and provide a cost-effective solution was impressive.

I understand charging $180 for a diagnostic visit — a technician needs to properly assess the issue before recommending repairs. That’s fair. What’s not acceptable is what we experienced. Chris showed up and did what can only be described as a rushed, 5-minute “drive-by” assessment. With total confidence, he insisted the problem was the damper control — no real inspection, no effort to investigate the other issues I clearly described. When I followed up by sending additional photos to the office highlighting my concerns, I was dismissed with, “the technician is confident in his assessment.” So we trusted them and paid another $275 for the part and installation. After installing it, Chris then noticed moisture on the back of the refrigerator and casually informed me that the unit is “compromised” and has a leak — essentially confirming the fridge is failing and needs to be replaced. That raises a major question: what exactly did the $180 “assessment” cover? Because identifying a critical issue like a leak seems like the bare minimum of a proper diagnosis. Instead, we were steered into spending over $500 on a repair that never had a chance of solving the real problem. Chris himself was polite, but the service was careless, overly confident, and ultimately expensive in the worst way. *** Bottom line: if you use this company, do not accept a quick, surface-level diagnosis and push for a thorough evaluation — or you may end up paying hundreds of dollars for a fix that shouldn’t have been recommended in the first place, only to replace your appliance anyway. P.S. They acknowledged their oversight and refunded us $50 for the labor charge to install the part... which also took 5 minutes... Oh, thanks for that!

Cape Appliance Repair answered my message request for service after hours and were able to come out the next day. They fixed the issue promptly and have excellent communication. Highly recommend!!

If you DONT want to get ripped off you go with someone else. Had me order and pay for a washing machine gasket before the service call. Came with the gasket I didn't need. Said I should wait until the machine leaks. Here 5 minutes. Left me with the unwanted part $116 and a bill for $173 to deliver the part. A $300 lesson. Be wise.