Castlebee Refrigeration Inc.

Castlebee Refrigeration is a Revere, Massachusetts HVAC company that owner Bryan Castillo built into a go-to name for ductless mini-splits and heat pump conversions — the company's own site describes it as family-operated and homegrown, in business since 2004. Homeowners across the North Shore keep coming back for the same reason: Bryan shows up himself, explains the options, and handles the MassSave rebate paperwork that comes with a heat pump swap. The reviews back that up in volume and specifics. Across 22 Google ratings and 21 Porch ratings, the average sits at 4.8 stars, and the detail in the write-ups is unusually consistent — reviewers describe everything from a single mini-split in an attic bedroom to a multi-unit heat pump conversion for a family switching off oil heat, and they call Bryan and his crew responsive, fairly priced, and thorough about walking through what to expect before work starts. One 2025 review specifically called out Castlebee as a minority-owned company that matched its professionalism to its reputation. The Better Business Bureau gives the business an A+ grade, and BuildZoom lists an active Massachusetts refrigeration technician license under Bryan Castillo, last checked in 2025 (not independently verified here). The one blemish worth knowing about: an April 2026 reviewer said Bryan came out for an assessment, promised a repair, and then stopped responding — leaving the household running space heaters through the winter while the unit sat unfixed. That's a sharp contrast to the rest of the record and worth asking about directly, especially for anything other than a straightforward install. One more thing to square away before signing anything: the company's own site dates its founding to 2004, while its Better Business Bureau file lists the underlying sole proprietorship as started in 2000 — a four-year gap worth a quick question if the exact history matters to you. For a mini-split install, a heat pump conversion off oil heat, or routine HVAC maintenance, Castlebee has a deep, mostly glowing local record to point to — just confirm scheduling and follow-through expectations up front given the one recent complaint.