Fiori Construction LLC

The thing that keeps coming up in reviews of Fiori Construction is a name: Mike. Customers describe the owner showing up for the assessment, quoting the job, and then working on the roof himself rather than handing it to a sales rep — which is the shape of this business, a five-person LLC out of Dracut run by Michael D Fiori. Its Massachusetts home improvement contractor registration is active. The company has been BBB accredited since February 2012 and carries an A+ there, and the BBB file lists a second location in Londonderry, New Hampshire alongside the Dracut headquarters. The company describes itself as a GAF Master Elite contractor offering the Golden Pledge warranty, and BBB records a stated manufacturer warranty on materials plus an additional ten years on labour — worth getting in writing, since those are the company's own terms rather than anything confirmed independently. The work described in reviews is roofing: full replacements and repairs, with praise landing on competitive quoting, crews that finish faster than expected, and thorough cleanup afterwards. Google shows 4.7 from 15 ratings. The catch is age — the written accounts run from 2021 to 2024 and nothing has been posted since, so what you can read about this company is now a couple of years old. One review is a one-star, and it is about scheduling rather than workmanship: a customer describes an appointment where nobody showed or called, a reschedule a week out, and then a cancellation by text the day before. Everything positive on file concerns people who got the job done; this one concerns someone who never became a customer. Pin down the appointment and start dates in writing. The company's own account of its age does not line up across the places it publishes. Its website says it was established in 2003 with over 23 years of experience, the BBB file gives a business start date of 1 January 2005 and 21 years, and its Houzz profile claims over 11 years. The BBB entry also lists incorporation in 2015 and a local start in 2017, so ask directly how long this LLC has been trading under this name. For an owner-run roof replacement or repair in the Merrimack Valley or just over the New Hampshire line, this is a credentialed small outfit with an active registration and a long BBB accreditation behind it. Confirm the warranty terms, the appointment date, and the GAF Master Elite status with the manufacturer before you commit.