Fiori Construction LLC

Fiori Construction is a Dracut, MA roofing and exterior contractor that's been through the BBB accreditation process since 2012 and carries an A+ rating there — one of the more verifiable credentials a small roofing outfit can show. Its Massachusetts home improvement contractor registration is active, and the company holds GAF Master Elite status plus GAF's Golden Pledge warranty, both manufacturer-level certifications rather than self-styled claims. The business says it's been serving the Merrimack Valley, southern New Hampshire and northern Massachusetts since the early 2000s — BBB's own file puts a start date of 2005 and 21 years in business, while the company's website claims 23 years and a 2003 founding; the two don't quite agree on the exact year, but both describe a long-running local shop, not a new one. The reviews, which run from 2021 to 2024, point squarely at one person: Mike, who reviewers describe as doing the roofing work himself rather than just running the business. In a February 2024 review, a homeowner who got three competing quotes picked Fiori because Mike was the most competitive price AND the most hands-on during the assessment — and he recommended a straightforward repair where a competitor had pushed unnecessary upsells. Reviews from 2022 describe full roof installations that finished ahead of schedule with thorough cleanup afterward, and reviewers single out Mike for answering every call and text along the way. There's an older complaint worth knowing about: in an August 2021 review, a customer described a missed appointment that was never properly rescheduled — the company scheduled a follow-up a week out, then cancelled by text the day before, with no further explanation. It's the one sour note in an otherwise consistent five-star history, and it's now several years old. Before calling, it's worth noting the reviews here run 2021 through 2024 with nothing more recent on file yet, so ask what the crew and scheduling process look like today. Fiori's services span the roof itself — asphalt shingle and EPDM installation and repair, chimney flashing, roof decks — plus gutters and other exterior work like siding and windows, and the company backs its jobs with a stated 5-year workmanship guarantee on top of manufacturer warranties.