FTM Energy, LLC

FTM Energy is a Hyannis, MA company that designs, installs, repairs and maintains HVAC systems and pairs that with energy work: home energy audits, HERS ratings, REScheck code-compliance paperwork and Mass Save rebate support. It is run by owner Gerard MacLellan, who by the company's own account holds a B.S. in HVAC Engineering Technology, is a RESNET-certified HERS rater and holds a Massachusetts master plumbing and gasfitting licence. The Better Business Bureau shows the business starting in March 2012 and gives it an A+ grade with accreditation. The people who hired them describe a careful, explanatory operator. In two 2016 Google reviews, Gerard was called methodical and likeable, cleaning up at the end of every day, keeping the homeowner informed when he was running late, and coming back the same day to fix a problem after a bathroom job. A builder who had FTM handle a triplex townhouse project credited the consultative process and the way the company explained each step. Two 2012 reviews focus on the energy side, with homeowners reporting noticeably lower monthly bills after an evaluation and the follow-up work. That written history is dated: the five written Google reviews run from 2012 to 2020, while the Google listing itself shows a 5-star average from 8 ratings. The most recent written account, from October 2020, is also the one to ask about. The same reviewer who had praised the triplex work updated their review to say they had called about another build and were getting no response or call back. On credentials, the BBB profile lists two licence numbers, 13703 and 21656, attributed to the Massachusetts Board of State Examiners of Plumbers and Gas Fitters with a 2028 expiry, and the company's website states a master plumbing and gasfitting licence without giving a number. These are the company's and the directory's own statements rather than registry-confirmed facts, so it is worth asking to see the current licence and confirming which registry it sits with. FTM Energy fits a homeowner or builder who wants HVAC design tied to energy-efficiency paperwork, HERS ratings and rebate handling from one firm, with a plumbing background behind it. Confirm current availability and response times before booking, given the 2020 call-back complaint, and ask for recent references, since the written reviews on file are several years old.