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Ray came out the next day to fix one recent customer's furnace after a different company couldn't, and that customer said they would use Kneeland heating & Cooling from now on. A recent customer said Ray took the time to explain without rushing through the job, and a recent customer praised friendly furnace service, a good price and prompt scheduling. Google shows 4.7 stars from 186 ratings. A 2025 customer said Nate Kneeland installed a warranty replacement boiler that needed a lot of piping changed, and that everything was level when he finished. A 2025 customer said Nate showed up on a Saturday night within about an hour and a half and had the furnace fixed and running within the hour. A 2025 customer whose pilot light was out said Nate charged the regular service price even though it was an emergency call. A 2026 customer said a boiler backed up with water after a whole-house filter change, and that he came late and stayed until the customer was comfortable going to sleep. A recent customer said they called more than 10 times and never got a call back after leaving voicemails. A 2026 customer said an estimate for a new furnace and oil tank was scheduled three times, and the third appointment was a no-show with no call. A 2025 customer said Nate replaced an igniter, said a part had to be ordered, then went weeks without responding, so the customer had another company replace the part. A 2024 customer said a heat pump the company installed stopped heating, and that about two years of calls brought no fix. A 2024 customer said a return visit brought a forgotten filter along with a new invoice charging $60 for it.
Ray was great, super knowledgeable and took the time to explain without rushing through the job. Would recommend
Ray came the next day to fix my furnace not working after another company couldn’t fix it. He did an awesome job! I will be using you guys from now on.
Very friendly and furnace service. Very good price and prompt scheduling.
I think if I could rate them at a 0 if I could because i have called them over 10 times and each time I get ignored and no call back after a voicemail. Its unfortunate but that does show lack of professionalism. They sounded good the 1 time they actually called but I guess it was a lie and a front. I hate to leave this and gladly update it if I actually get something but I highly doubt it.
Well trained and easy to ask questions and they take time to explain. Highly recommended!
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1 change recorded — last scanned Oct 30, 2026.
Typical Connecticut range for this kind of work, from regional averages — not a quote from Kneeland heating & Cooling LLC. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$4,700 – $10,700
Typical HVAC project around $7,700
Water heater delivered and installed the same day5.0
Boiler replacement where Matt ruled out a chimney liner4.6
Water heater repair4.6