New England Radon

New England Radon, based in Salem, NH, says it's been testing and mitigating radon in water and air since 1986, and Better Business Bureau's own listing corroborates that it is a nearly 40-year-old company — an unusually long run for a niche trade most homeowners only think about once, during a home sale or inspection. But the record splits badly on Google. Of the 14 written reviews on file spanning 2021 to 2026, roughly half are pointed complaints, and a specific type keeps recurring: inflated pricing for what should be small jobs. One customer was charged $635 to add an elbow joint to an outdoor pipe — "absolute robbery," they called it. Another paid $395 just to have someone come look, another says a fan had simply been switched off by mistake and they were still billed hundreds of dollars for a five-minute fix, and one long-time customer says their service-call price more than doubled with no real explanation before they switched companies. A 2025 review adds a separate concern — a driver reportedly hit a parked vehicle on a job and the company disputed responsibility rather than sharing insurance information. Reliability comes up too: a 2026 review describes an appointment rescheduled four times over a multi-month stretch, and a 2026 review describes an installed system that turned out ineffective because of the site's high water table — something the company reportedly explained only after the job was already done. Set against that, several reviewers who had a straightforward installation came away satisfied. A 2022 review credits the installer, Eduardo, with a thoughtful pipe-routing plan that kept the system out of finished space and a clean job site; another from the same period describes a same-day quote, an on-time install, and a final price that matched what was quoted. A couple of shorter reviews call the company efficient and easy to work with, and one describes using them repeatedly over time. Two New Hampshire radon licenses — a mitigation-provider license and a mitigation-system license — are on file per Better Business Bureau, both showing a November 2026 expiration; that's the directory's record, not an independent state-registry check. The company is also Better Business Bureau A+ accredited, a rating that sits oddly next to the repeated pricing and scheduling complaints on Google. Before booking, it's worth getting a firm, itemized price up front for anything beyond the original quote — several reviewers say costs grew unexpectedly after the initial visit — and asking directly how a return trip for scheduling or equipment issues would be handled.