Riley Plumbing and Heating

An October 2026 Riley customer says Steve fixed a leak under the sink and replaced the garbage disposal. Another customer writing in August says they have used the company for several years and praises reasonable prices. Riley Plumbing and Heating is based in Kensington and says it serves New Britain and Berlin, has more than 30 years in business and offers 24/7 emergency service. Customers describe plumbing and heating work over multiple visits. In April 2026, one customer praised Nancy's quick scheduling and Scott and Steven's work on drain pipes, shutoff valves, a water heater, a garbage disposal and gas-furnace cleaning. A January 2026 customer said Steve installed a powered anode rod in a water heater and charged exactly the quoted price. In December 2025, a customer whose upstairs heating zone stopped working said a technician arrived within an hour and restored heat quickly. Older complaints concern follow-up, technical support and a payment dispute. In October 2024, a customer said a furnace Riley had installed two years earlier had a control-panel/c-wire compatibility problem that prevented their electrician from installing a thermostat. The customer criticized the phone response and said Ductworks was scheduled to visit. A March 2024 customer alleged poor communication and a demand for more money to reconnect heating, said the contractor left while cursing near children, and reported paying a $200 cancellation fee. In June 2023, another customer said repeated requests to service a water softener installed in 2016 went unanswered, including calls in 2022 and three recent after-hours tickets. They said they had used Gottier Plumbing in the interim and eventually reached someone who confirmed Riley no longer serviced that equipment. Its Connecticut HVAC licence, HTG.0308254-S7, is active under Dewitt A Riley III.