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Verified record
License not state-verified. We could not confirm a current registration in the state registry. Insurance is self-reported. Look up in the official Massachusetts registry ↗
Highlights
- Fast response — arrived quickly for floods, fires, and mold emergencies
- Named technicians — repeatedly credited for care and thorough follow-through
SERVPRO of Saugus, West Lynn handles the calls nobody wants to make — burst pipes, flooded basements, house fires, mold — and its written record, which runs from 2021 through August 2025, is entirely five-star across 42 reviews with no complaints on file. The through-line across four years of accounts is a rotating cast of named technicians customers keep singling out — Jamaree and Noe on mold and flood jobs, Ian and Leo on contained cleanups, Tom Heenan and John on larger losses — each praised for showing up fast and working the job through to completion. In the most recent review on file, from August 2025, a homeowner described a full trash-and-mold cleanout where the crew worked with them through an estate sale and set aside sentimental items along the way; an older, 2022 review described the company handling a full fire-damage rebuild that ended in what the homeowner called their favorite kitchen. The record has gone quiet lately — nothing newer than August 2025 is on file — so it's worth confirming current pricing and availability directly before calling them in for an active emergency.
Read the comments
Most recent comments
- 5.0Aug 16, 2025
ServPro of Saugus cleaned a house for us that had trash up to the ceilings, tobacco stains on the walls, mold, water damage, etc. The manager of the project, John, worked with us to be sure we got everything we needed and wanted. The crew, Nick and Gage, did an amazing job, above and beyond what we could have expected. Nick and Gage were extremely professional, polite and just excellent people. They came every day with a smile and did the work that not many people would want to do. They also knew we were planning an estate sale, and they thoughtfully saved items that may have been sentimental or valuable for us. Nick and Gage successfully turned this house back into the beautiful house it used to be, and brought some light into a tough situation for myself and my family.
— Michelle RochonView on Google Reviews ↗ - 5.0Jan 29, 2025
Called in complete panic mode after a water main break flooded our home. Firefighter on site suggested I call ServPro asap. I did and it was the best decision. They arrived quickly and immediately went to work. Within days the wet items were removed and dehumidifiers were running. My insurance adjuster showed up, said he’s worked with them before and they’re on the same page. It’s been a couple weeks and we’re on to reconstruction. While I hope a disaster never hits anyone reading this, if it does, call these guys. They can’t remove all the stress but they remove a good bit of it.
— Chuck GareyView on Google Reviews ↗ - 5.0Oct 1, 2024
We woke up to an unexpected sound in our basement and discovered that our hot water heater was leaking everywhere. I immediately called Servpro, and their team arrived promptly. They quickly stopped the water flow and expertly cleaned up the mess. I couldn't be more pleased with their service and professionalism. I highly recommend Servpro of Saugus to anyone in need of help. Thank you for your outstanding work!
— Tyler ArmstrongView on Google Reviews ↗ - 5.0Sep 18, 2024
Highly recommend! They did a great job and removed all the water from my flooded basement. No mold following job.
— Alexis MorganView on Google Reviews ↗ - 5.0Aug 28, 2024
Tom and the Servpro team are hands down the best for restoration services. Tom did a wonderful job getting back to us and answering our concerns, tom thank you for all your support
— Justin LupienView on Google Reviews ↗
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