SERVPRO of Saugus, West Lynn
National chain · 99 Walnut St f, Saugus, MA 01906, USA
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Highlights
- Five-star Google rating — roughly 50 ratings, consistently 5.0
- Fast emergency response — reviewers cite quick arrival after floods and mold jobs
- Insurance coordination — reviewers describe direct work with claims adjusters
- Source overlap — the same Google review text is mirrored across Birdeye, Localitybiz, and other directory pages rather than distinct accounts
- No independent license record — no BBB, Angi, Houzz, or registry listing turned up for this franchise
SERVPRO of Saugus, West Lynn is the local franchise handling flood, fire, and mold emergencies out of 99 Walnut Street in Saugus, covering North Shore and greater-Boston homes and businesses under the national SERVPRO brand. Its own materials lean on the brand's familiar line, "Faster to Any Size Disaster," and describe crews built for water, fire, and mold damage cleanup rather than routine remodeling work. Since 2021, this franchise's Google page has held a full five stars across roughly 50 ratings, and the pattern repeats wherever the same reviews get picked up — restated nearly word for word on Birdeye, Localitybiz, and a couple of other directory pages. What the actual accounts describe is a crew that gets to a flooded basement or a mold-damaged room quickly, works directly with the homeowner's insurance adjuster, and stays until the space is dried out and cleaned rather than just tarped over. Nearly all of what's verifiable here is one platform deep: these are Google reviews, repeated across secondary aggregator pages rather than genuinely separate write-ups on BBB, Angi, or Houzz, and no independent contractor-license record turned up for this listing to check against. One entry in the underlying review pool even referenced a different, nearby SERVPRO franchise (Salem/Peabody/Marblehead) rather than this one — a reminder that a national franchise's reviews can pick up some cross-location noise. For a homeowner dealing with an active flood, fire, or mold problem in the Saugus/West Lynn area, the consistent five-star pattern and the insurance-adjuster coordination reviewers describe are the reassuring part. Worth confirming directly before booking: current availability, that this specific franchise (not a neighboring one) is the one dispatching the crew, and how billing runs relative to the insurance claim.
Read the comments
Most recent comments
- 5.0Aug 16, 2025
ServPro of Saugus cleaned a house for us that had trash up to the ceilings, tobacco stains on the walls, mold, water damage, etc. The manager of the project, John, worked with us to be sure we got everything we needed and wanted. The crew, Nick and Gage, did an amazing job, above and beyond what we could have expected. Nick and Gage were extremely professional, polite and just excellent people. They came every day with a smile and did the work that not many people would want to do. They also knew we were planning an estate sale, and they thoughtfully saved items that may have been sentimental or valuable for us. Nick and Gage successfully turned this house back into the beautiful house it used to be, and brought some light into a tough situation for myself and my family.
— Michelle RochonView on Google Reviews ↗ - 5.0Jan 29, 2025
Called in complete panic mode after a water main break flooded our home. Firefighter on site suggested I call ServPro asap. I did and it was the best decision. They arrived quickly and immediately went to work. Within days the wet items were removed and dehumidifiers were running. My insurance adjuster showed up, said he’s worked with them before and they’re on the same page. It’s been a couple weeks and we’re on to reconstruction. While I hope a disaster never hits anyone reading this, if it does, call these guys. They can’t remove all the stress but they remove a good bit of it.
— Chuck GareyView on Google Reviews ↗ - 5.0Oct 1, 2024
We woke up to an unexpected sound in our basement and discovered that our hot water heater was leaking everywhere. I immediately called Servpro, and their team arrived promptly. They quickly stopped the water flow and expertly cleaned up the mess. I couldn't be more pleased with their service and professionalism. I highly recommend Servpro of Saugus to anyone in need of help. Thank you for your outstanding work!
— Tyler ArmstrongView on Google Reviews ↗ - 5.0Sep 18, 2024
Highly recommend! They did a great job and removed all the water from my flooded basement. No mold following job.
— Alexis MorganView on Google Reviews ↗ - 5.0Aug 28, 2024
Tom and the Servpro team are hands down the best for restoration services. Tom did a wonderful job getting back to us and answering our concerns, tom thank you for all your support
— Justin LupienView on Google Reviews ↗
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Update history
Added 42 new comments, added 21 new photos, established rating 4.2
- behind the score: Source overlap — the same Google review text is mirrored across Birdeye, Localitybiz, and other directory pages rather than distinct accounts