Soumadel HVAC LLC

Soumadel HVAC is a Beverly company — Mahdi, Nadjib, and Christiano show up across dozens of reviews — that installs and services furnaces, boilers, mini-splits, and central AC across the North Shore. It's BBB A+ accredited and holds a 4.2-star average from 94 Google ratings, and 77 written reviews going back to 2021 tell two very different stories depending on how the job came in the door. Direct-hire installs and replacements draw consistently detailed praise. Reviewers describe a crew staying late to finish a tankless water heater install and being patient with a curious dog, disassembling and reassembling a rooftop AC unit rather than waiting on a crane when it wouldn't fit through a doorway, and getting a new furnace installed within days of a cold-weather breakdown. A 2024 review described a technician correcting years of bad ductwork, properly routing AC and heat to the right vents instead of leaving that fixed wrong. Several reviewers specifically contrast Soumadel with other companies that couldn't diagnose the same problem or had pushed an unneeded full system replacement. A distinct pattern runs through the negative reviews: nearly all of them describe being assigned to Soumadel through American Home Shield's home warranty program rather than hiring them directly, and describe a technician who didn't fully diagnose the problem or left a job unresolved. A 2023 review described a gas smell developing after a warranty-covered visit that the homeowner said was serious enough to call National Grid. A 2022 review said both an upstairs and downstairs AC unit stopped working after a warranty-assigned repair and were never fixed, and a 2021 review said a technician acknowledged installing a unit too weak to cool the space and left without correcting it. Not every warranty-routed call went badly, though — other reviews from the same referral program describe a full AC replacement approved and coordinated smoothly and a warranty parts delay handled without complaint. For a direct-hire installation or replacement, the reviews here run deep and specific. If Soumadel is assigned through a home warranty company for a repair or diagnostic call, it's worth asking exactly what was tested and pushing for a second opinion before accepting a 'no problem found' verdict.