Super Service Today

Super Service Today is a big multi-technician plumbing and HVAC operation — 862 reviews since 2023 — and reading through them reveals two different stories running side by side. On one hand, the individual people who show up get warmly, specifically praised by name: Rob P, Eddy, Charles, Jose, Ervis, Roy and David turn up again and again for explaining exactly what's wrong, laying out options, and getting emergency jobs done fast. On the other, a recurring set of complaints — spanning 2023 through this year — describe pricing that customers say bore little relation to the actual job. The emergency response is real: one review describes an apartment flooding late at night and being spared serious water damage by a quick supply-valve swap; another customer had a broken water heater diagnosed on a Friday night and replaced by Saturday morning. On the larger end, in a 2023 review a customer described a five-day whole-house repiping project handled with, in that customer's words, more integrity and workmanship than three competing estimators offered. The pricing complaints are specific and recur. One customer says $1,773 was charged to replace a single toilet, with a manager unable to explain the cost when asked. Another describes a $280 charge to vacuum out a clogged toilet with no other effort, paired with a push to buy a $1,500–2,300 replacement. A third says a technician tried to sell a $2,600 replacement part that turned out to be unnecessary. A 2026 review describes a visit billed as a free estimate that turned into a stated $150 fee and then a quote over $3,500, and a separate 2026 review describes repeated unanswered warranty follow-ups alongside what the customer called manipulative upselling. Scheduling also comes up: one review describes a no-show past a promised morning window that delayed a kitchen renovation by a full day. Better Business Bureau, which rates the company an A, lists six complaints on file. Its Massachusetts plumbing license is registry-verified active. For a straightforward repair handled by one of the many well-reviewed field technicians, the record here is strong — but given how often price is the thing that goes wrong, get every quote in writing, ask what a stated 'free' visit actually includes, and get a second number on anything over a few hundred dollars before signing off.