Verified record
Whalen Restoration Services Inc. works out of 22 American Way in South Dennis and is the company Cape Cod homeowners call when something has already gone wrong — a burst pipe, a fire, a septic backup, smoke and soot, mould, or a death in the family. An equipment supplier's page names Bill and Lisa Whalen as the owners and describes the firm as specialising in water damage restoration. The company holds a Massachusetts Home Improvement Contractor registration, verified active against the state registry in the name of Whalen Restoration Services Inc., and carries an A+ grade from the Better Business Bureau, where it is an accredited business. The written record is unusually deep and unusually consistent: 62 reviews on file spanning 2021 to 2026 across five sources, a 4.8-star Google average from 98 ratings, and a run of long, specific accounts rather than one-liners. Speed is the theme reviewers return to. A 2024 reviewer whose washing machine flooded two levels said a team was dispatched within an hour; a 2023 reviewer whose home was struck by a box truck on a holiday-weekend Saturday said the crew arrived within fifteen minutes and had a temporary fix in place within a couple of hours; another 2023 reviewer said Whalen arrived within two hours of the call about a flooded basement and explained the process before starting. The second theme is that they stay to the end of the job, including the paperwork. A 2025 reviewer described a major electrical fire in August 2023 after which the crew did emergency clean-up and then spent the following year gutting and rebuilding the interior. A 2023 reviewer described a fifteen-month demolition and restoration after a cold-snap pipe burst and credited the company with negotiating the insurance settlement. A 2024 reviewer whose refrigerator leaked said the project manager worked with the insurance adjuster over several months to fund the repairs. A 2026 reviewer said an estimate came in at half what a national competitor had quoted, with a same-day callback and a next-day site visit. Reviewers also repeatedly name individual staff, and several describe biohazard and after-death cleaning handled with visible care. What to ask about before you call is whether they will take your job. In a January 2026 one-star review a homeowner said that after a fire the company would not take the work. And in a November 2024 one-star review a customer said to get everything in writing before any work begins and called the owner rude — a review the company answered publicly, and the customer answered back. Both complaints are about selectivity and how a dispute was handled rather than about the quality of the work itself; no reviewer in this packet criticises the workmanship. Get the scope and the price in writing, and confirm they are taking on jobs of your size before you plan around them.
“We used Whalen for water damage and they were *amazing*. Professional, courteous, respectful of my home, and were very kind to my toddler who was curious about what they were doing. Highly recommend!”
“Whalen”
“As mentioned Whalen and Servpro has good rep been around a long time.”
“Whalen restoration”
“Our sincere thank you to Bill and Lisa Whalen (owners) of Whalen Restorations Services, Inc. So. Dennis, MA. (Cape Cod). They recently took delivery of (2) two “Little Big Trucks” they have been Butler System owners since 2016. His company specializes in Water Damage Restoration.”
I can't say enough good things about Whalen Restoration Services. I almost went with another company and I am so glad I didn't. The entire team was professional and took pride in their work. I trusted them to be in my home when we were away and when we came back, the house looked better than we had left it! We had a valve leak in our laundry room on our second floor that did an amazing amount of damage to our kitchen ceiling and also on the stairway down to the basement- in a matter of minutes. Glenn Souza did an amazing job as project manager. He did his best to move the repairs along and work around our schedule so there was minimal disruption. The team took great care to cover things up and enable us to live around the work that was being done. They took pictures of the many things that were on our shelves and on our walls so they could put things back EXACTLY as they found it. Charlie did a fantastic job with the plaster and Larry with the paint. Both kept me posted on their progress. As a bonus, they had a cleaning crew come out so when we returned to our house, all repairs were complete, the painting was finished, everything was back in its place and the house was clean! One more shout out to Wendy who kept me updated with costs and did a great job communicating with our insurance company (Glenn too). No one wants to go through this and I hope I don't have to again, but rest assured that if you need restoration, look no further than Whalen, especially if you live on the Cape.
We had extensive water damage in our home and Whalen guided us throughout the process and did excellent work. The team was professional and helpful during an otherwise stressful time, and we are extremely pleased with the restoration. A big thanks to all!
We had water damage in our finished basement that occurred in two bedrooms each separated by a full bathroom in between them. They came down immediately and assessed the damage , The water damage in each bedroom was not major. Water behind a certain part of the walls and portions of wall to wall carpeting were soaked. They popped the baseboards and removed portions of Sheetrock, raised portions of carpeting up to soaked padding, removed soaked padding, and put many fans in both rooms and hallway saving my carpeting. Fans stayed for 5 days. They then had their carpenters and painters come in and then a deep cleaning after carpet company installed new padding that they tacked into existing padding. I cannot say enough as to how wonderful Whalen was from beginning to end of this stressful time. Robby and Josh were constantly available at all times and very accessible by phone. They came by checking on progress and the people who they hired were not only great carpenters and painters but extremely nice and always cleaned up. I also have to thank Wendy the office manager that was on top of all office procedures and just a phone call away. Whalen didn’t take advantage of knocking down walls and replacing all carpeting. I know this is lengthy but if I could give them 10 stars I would. This was a very stressful project for us but I knew we were in good hands. Thank you Whalen !!!
I had smoke damage that affected pretty much everything in my entire home. The team was amazing! Every crevice of my home was cleaned. All clothes and items affected by the smoke were cleaned and dry cleaned. The walls and ceilings were painted to perfection. All of the team members were polite and respectful! I highly recommend Whalen Restoration Services!’
Whalen Restoration is a remarkable contractor. They gave a quote, lived up to it. Did what they said they were going to do, showed up when they said they would, were great with communication. They were extremely professional and timely, polite and courteous on top of being just plain easy to deal with. Any issue that arose was dealt with proactively . They went above and beyond for our major restoration job. I recommend Whalen Restoration 100%
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Certified attributes are verified against the public registry. Others are the business's own statement.
Added 62 new comments, added 27 new photos, verified active license, established 5.0 rating
Aging-in-place bathrooms4.9
Insurance-coordinated fire and flood rebuilds4.7
$1.5M conversion into 24 rental units4.4