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When Cape Cod homes flood, burn, or need the kind of cleanup no one wants to think about, one name keeps coming up on local Reddit threads: Whalen. The family-owned South Dennis company says it's been doing restoration work on the Cape since 1986, and its Massachusetts home improvement contractor registration is active. Bill Whalen runs it today, with Lisa Whalen also named as an owner, and the crew handles the full range of insurance restoration work — water, fire, smoke and soot, sewage, mold, biohazard and crime-scene cleanup — plus the reconstruction and remodeling that follows once the damage is cleared. The volume and consistency of the praise is hard to overstate: dozens of detailed reviews from 2021 through 2026 describe crews arriving within hours of a call, whether it's a burst pipe flooding two floors, a washing machine leak, or a septic backup. What sets the reviews apart is how often they describe the hardest calls — cleaning a home after a family member died unattended, restoring a house after a major electrical fire that took over a year to finish, handling biohazard cleanup with what more than one reviewer called genuine compassion. Named staff — Bill and Lisa Whalen, project managers like Josh Cohen and Robby Barberio, technicians like Glenn Souza, Carlos and Tony — show up again and again across different reviews, suggesting a team that sticks around rather than rotating through. Set against that volume, two reviews stand out as genuine complaints rather than noise. A 2024 review described the owner as rude and urged getting every agreement in writing before work starts, and disputed how the company responded to the complaint publicly. A 2026 review said the company declined to take on a fire-damage job the reviewer expected them to handle, without much explanation given. Neither is typical of what dozens of other accounts describe, but both are worth knowing going in — get scope and pricing in writing regardless of who's doing the work. For water, fire, smoke, mold or biohazard cleanup — or the reconstruction that follows — this is a Cape Cod company with decades behind it, a verified license, and enough written history to actually judge them by.
“We used Whalen for water damage and they were *amazing*. Professional, courteous, respectful of my home, and were very kind to my toddler who was curious about what they were doing. Highly recommend!”
“Whalen”
“As mentioned Whalen and Servpro has good rep been around a long time.”
“Whalen restoration”
“Our sincere thank you to Bill and Lisa Whalen (owners) of Whalen Restorations Services, Inc. So. Dennis, MA. (Cape Cod). They recently took delivery of (2) two “Little Big Trucks” they have been Butler System owners since 2016. His company specializes in Water Damage Restoration.”
I can't say enough good things about Whalen Restoration Services. I almost went with another company and I am so glad I didn't. The entire team was professional and took pride in their work. I trusted them to be in my home when we were away and when we came back, the house looked better than we had left it! We had a valve leak in our laundry room on our second floor that did an amazing amount of damage to our kitchen ceiling and also on the stairway down to the basement- in a matter of minutes. Glenn Souza did an amazing job as project manager. He did his best to move the repairs along and work around our schedule so there was minimal disruption. The team took great care to cover things up and enable us to live around the work that was being done. They took pictures of the many things that were on our shelves and on our walls so they could put things back EXACTLY as they found it. Charlie did a fantastic job with the plaster and Larry with the paint. Both kept me posted on their progress. As a bonus, they had a cleaning crew come out so when we returned to our house, all repairs were complete, the painting was finished, everything was back in its place and the house was clean! One more shout out to Wendy who kept me updated with costs and did a great job communicating with our insurance company (Glenn too). No one wants to go through this and I hope I don't have to again, but rest assured that if you need restoration, look no further than Whalen, especially if you live on the Cape.
We had extensive water damage in our home and Whalen guided us throughout the process and did excellent work. The team was professional and helpful during an otherwise stressful time, and we are extremely pleased with the restoration. A big thanks to all!
We had water damage in our finished basement that occurred in two bedrooms each separated by a full bathroom in between them. They came down immediately and assessed the damage , The water damage in each bedroom was not major. Water behind a certain part of the walls and portions of wall to wall carpeting were soaked. They popped the baseboards and removed portions of Sheetrock, raised portions of carpeting up to soaked padding, removed soaked padding, and put many fans in both rooms and hallway saving my carpeting. Fans stayed for 5 days. They then had their carpenters and painters come in and then a deep cleaning after carpet company installed new padding that they tacked into existing padding. I cannot say enough as to how wonderful Whalen was from beginning to end of this stressful time. Robby and Josh were constantly available at all times and very accessible by phone. They came by checking on progress and the people who they hired were not only great carpenters and painters but extremely nice and always cleaned up. I also have to thank Wendy the office manager that was on top of all office procedures and just a phone call away. Whalen didn’t take advantage of knocking down walls and replacing all carpeting. I know this is lengthy but if I could give them 10 stars I would. This was a very stressful project for us but I knew we were in good hands. Thank you Whalen !!!
I had smoke damage that affected pretty much everything in my entire home. The team was amazing! Every crevice of my home was cleaned. All clothes and items affected by the smoke were cleaned and dry cleaned. The walls and ceilings were painted to perfection. All of the team members were polite and respectful! I highly recommend Whalen Restoration Services!’
Whalen Restoration is a remarkable contractor. They gave a quote, lived up to it. Did what they said they were going to do, showed up when they said they would, were great with communication. They were extremely professional and timely, polite and courteous on top of being just plain easy to deal with. Any issue that arose was dealt with proactively . They went above and beyond for our major restoration job. I recommend Whalen Restoration 100%
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Certified attributes are verified against the public registry. Others are the business's own statement.
1 change recorded — last scanned Aug 20, 2026.
Walk-in showers and grab bars4.9
Named project managers4.8
