Local business · Worcester, MALocal business · 9 Winter St, Worcester, MA 01604
Verified record
Worcester HVAC Inc is a Worcester heating, cooling, and plumbing company whose reviews largely reference Joe Bafaro and a related name, JJ Bafaro Inc — the same staff and owner name appear across reviews under both names, so this looks like a continuation of the same operation rather than two different companies, though the naming isn't fully consistent. The strongest reviews describe fast, decisive emergency response: one customer called at 7am with no heat or hot water on an 8-degree morning with a 30-year-old boiler, and the crew was there within half an hour, with a new boiler installed and running the next day. Another long-time customer, who owns rental properties, describes years of responsive HVAC and plumbing service and technicians who diagnose problems accurately. A couple of reviews describe honest handling of warranty claims — in one, a technician looked up a leaking water heater's serial number and found it was still covered, saving the customer an unnecessary replacement cost. Not every account is positive. In an April 2024 review, a commercial customer described a crew leaving screws and ceiling-tile debris on a waiting-room floor after a job and refusing to clean it up, saying they didn't carry a vacuum — a real complaint about site cleanup on a commercial job, separate from the technical work itself. Recent written activity is thin (one review in the last six months), so most of what's here is from 2024 and earlier. For emergency heating or plumbing repairs, the specific accounts point to a responsive, technically capable operation with an unusually personal touch — the owner reportedly answers calls himself, even on weekends — but it's worth asking directly about job-site cleanup practices given that one commercial complaint.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Worcester HVAC Inc. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$5,000 – $11,400
Typical HVAC project around $8,200
I had a great experience with Worcester HVAC Inc. The technician was punctual, friendly, and very knowledgeable. He repaired the issue efficiently and explained everything clearly. The pricing was fair, and the service was excellent. Worcester HVAC Inc continues to deliver reliable HVAC service.
Want to thank Joe Bafaro and his staff of pros. I called them at 7am with no heat or hot water when the temp was 8 degrees out with a 30 year old boiler, the guys were at my house by 730 that morning. I decide I wanted to replace the boiler, they had the new one there next day at 7am by noon the new one was installed and making heat and hot water. Again thanks guys.
I recently had the pleasure of working with Alese from JJ Bafaro, Inc., and I couldn’t be more impressed with the level of service I received. From start to finish, Alese displayed professionalism, expertise, and a genuine commitment to ensuring my mini-split system was operating at its best. I hired JJ Bafaro to provide annual maintenance on the four splits they installed. I have been very satisfied with the system and the quality of work was exceptional. Beyond the technical skills, all of the employees I have worked with at JJ Bafaro have been courteous and respectful, leaving my home as clean as they found it. They also provided valuable tips on maintaining my system, which I greatly appreciated. I highly recommend JJ Bafaro, Inc to anyone in need of installation or service. Their dedication to quality work and customer satisfaction is truly commendable.
I’ve been a customer of JJ Bafaro’s for many years for my residence and rental properties. Extremely pleased with their responsiveness and the quality of service. HVAC and plumbing technicians are courteous, knowledgeable, and professional . They have a keen ability to identify problems and explain and implement solutions. I often recommend JJ Bafaro to friends and family and have always received positive feedback.
I highly recommend JJ Bafaro Inc. because they are reliable, honest and operate with integrity. I recently had to replace my hot water tank because it was leaking. The technician did some research on the serial number and found that it was still under warranty. I had a new tank installed the same day. We were thrilled that we did not have to pay for a new one. The other thing that stands out to me is how responsive they are when you call. Their customer service is excellent.
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Added 10 new comments, added 1 new photo, established 3.5 rating
Fixed a code violation left by another contractor4.9
Water heaters4.9
Water heaters4.9
Water heaters4.7
4.4
Drain expertise2.9
State-verified plumbing license3.5
