Kitchen Creations, Inc.

The cabinets in a Kitchen Creations kitchen are made a few miles from where they get installed — the company builds them in its own West Yarmouth shop and tells customers to come tour the place. It calls itself a family-owned kitchen and bath design showroom serving Cape Cod and southern Massachusetts, and says it has been designing kitchens and baths since 1995. Homeowners who hired them in the mid-2010s describe design work that solved real problems. One 2015 client with a long, narrow kitchen said she met several companies and chose the only one willing to run iteration after iteration rather than hand her a layout. Another, remodeling in Chatham that same year, credited designer Michael with untangling a few awkward corners, and said the single panel that arrived in the wrong colour was swapped out quickly. A general contractor from Marlborough wrote in 2015 that he had bought everything from $1,500 vanities to $30,000-plus kitchens from them without friction. In 2020, a customer said cabinets installed about twelve years earlier still looked new, and that a question about a trash-bin cabinet got an answer within the hour. The two accounts pulling the other way are both about what happens after the invoice clears. A 2019 reviewer said the punch list from a spring 2016 gut remodel was still open three years later, and that owner Chip Harron pointed instead at the builder and at "abuse" of the cabinets. In July 2024 — the newest written account on file — a summer-home owner described chipped cabinets, peeling paint and doors that won't close, four years of phone calls, and no repair. The Better Business Bureau grades the company B-, and gives the reason as failure to respond to a complaint. Almost all of the glowing accounts are from 2014 and 2015, so the current picture is thin. Sources also disagree on how long the company has been going: it says since 1995, the BBB file says 1991, Angi's profile claims 39 years. Houzz puts a typical job at $12,000 to $20,000, and Angi's profile states no warranties are offered. If you want cabinetry designed and built locally, with a builder or contractor running the rest of the job, this is that kind of shop — several reviewers came to them on a builder's recommendation. Before signing, pin down in writing what happens if a finish or a door fails after installation: who inspects it, who pays, and how long it takes. That is the one place this company's history has repeatedly come apart.