Shade and Shutter Systems, Inc

Shade and Shutter Systems, Inc. is a Hyannis-based installer of hurricane shutters, storm panels, retractable awnings and security screens, serving Cape Cod and the wider Massachusetts coast. The company states it is entering its 36th year in business; Better Business Bureau records show it was started on January 1, 1992, and list Paul Craig as President. Customers who have hired the company consistently describe reliable, responsive service on coastal storm-protection jobs: rolling shutters and hurricane panels on waterfront and ocean-facing homes, retractable awnings and screens for patios and decks, and plantation shutters, solar shades and vertical blinds for interior rooms. Several reviewers describe long-standing relationships, including one customer who reported being with the company for over 20 years and praised its staff as friendly and quick to resolve issues, and a 2023 review describing a significant hurricane-protection project on a three-story waterfront home as handled exceptionally from materials through installation and training. A 2026 review also describes motorized shades installed for a high-end restaurant project in Boston, delivered on an aggressive timeline. The company holds a Google rating of 4.7 stars from 22 ratings and a Houzz rating of 4.8 stars from 20 reviews, and carries an A+ grade from the Better Business Bureau, though it is not BBB-accredited. It has also received Best of Houzz and Best of Long Island (Dan's Paper) recognitions. Worth asking about before booking: a detailed 2022 review alleges the company refused to honor a manufacturer's 5-year paint warranty on a rolling shutter after corrosion appeared within 1.5 years of installation, despite the product's roughly $5,100 cost. A separate 2022 review, while positive on quality, noted long lead times tied to high demand. Shade and Shutter Systems looks like a solid choice for coastal Massachusetts homeowners who want hurricane shutters, storm panels or retractable awnings installed by a long-tenured local specialist, but it's worth confirming warranty terms and current lead times directly before signing a contract.